Choosing a Care Provider

What can you do if your current Care Provider is not meeting your needs? Call Glen Caring today…

Very often service users and their family who are already receiving support and care are not fully satisfied with the service they receive. This is mainly because their needs are not being met.

Where a Care Provider might fail you

Problems with the care you are receiving can be caused by  a range of factors:

  • lack of continuity,
  • not receiving care at the times you need,
  • feeling rushed or
  • lack of experience and expertise

What’s different about Glen Caring as a Care Provider?

At Glen Caring we value your right to receive care the way you want, with a care package that is built around your life rather than being imposed on your life. So why not choose a personalised option which is customised to your individual needs. We have a whole range of bespoke care packages, designed by you and for you.

Choosing Glen Caring as your agency will guarantee you a high standard of experienced care delivered exactly the way you want.

At Glen Caring Services we will assist you in picking the care you are happy with. The options are endless and we work to suit you. Our options include:

  • Health & Wellbeing – attending the gym, exercise classes, yoga, walking, gardening, etc.
  • Care at Home- support with any daily living tasks you require, household duties, personal care, toileting needs, meal preparation, medication, overnight care etc.
  • Holistic and Cultural options– attending exhibitions, libraries, galleries, art classes, religious services etc.
  • Breaks and Respite – trips away, cinema, concerts, in house respite etc.

This is just a small sample of the available services we have, which include self-directed care, private home care, specialist care and respite & sitting services.

It is important to note that our bespoke packages are tailored specifically to you and what you believe a care package should be. Choosing Glen Caring to deliver this promise will mean access to an excellent quality service, with highly trained experienced staff competent in working with highly complex needs.

Find out more about Glen Caring from our website or call us on 028 8225 2666.

 

 

Our Dementia Friendly Champions

Glen Caring’s new Dementia Friendly Champions

Glen Caring are very proud to announce our completion of the Dementia Friendly Communities Programme. The 10 staff who took part are now Dementia Friendly Champions and will train other staff in turn.

“The programme facilitates the creation of dementia-friendly communities across the UK,” says Glen Caring general manager Linda Beckett, who took part in it herself. “Everyone, from governments and health boards to the local corner shop and hairdresser, share part of the responsibility for ensuring that people with dementia feel understood, valued and able to contribute to their community.”

“Glen Caring decided to get involved in this programme as we recognise a strong need for care and support for those with dementia and their families, and whilst we have our general dementia training in theory, we wanted to delve more into the practicality of working with someone with dementia. We wanted to look at the person as an individual with dementia and explore how we can offer them the best possible care and so we felt the best way to do this was to upskill our staff. “

Linda felt the programme equipped her “much better as a manager when visiting families and clients with dementia. I have a much better understanding and knowledge of dementia now, which has given me a sense of value when meeting with someone with dementia. I feel more confident in that I can relate to their world.”

“Before this, I feel had the theory of how best to support someone with dementia, but now I can engage practically on the best approach to improving the lives of those with dementia and their families.”

Linda says this specialist programme will enable Glen Caring to make a positive difference to the lives of those suffering dementia and their families. Other members of the Glen Caring team who took part in the programme included the following experienced carers:

  • Catherine McCallion
  • Claudine McLaughlin
  • Mandy Nicholl
  • Debbie McNally
  • Deirdre Donnell
  • Sheree Campbell
  • Justin Tarr
  • Vanessa Buchannan
  • Louise O’ Kane

Some of our Dementia Champions have commented:

‘The programme has made me much more aware of how best to work with individuals with dementia and this is because I have a much better understanding of dementia. The programme has been extremely influential on my approach as a carer, and I feel I can make a difference to the life of someone with living with dementia from what I have learned.’

‘I have already implemented what I have learned from the programme in my daily role as a carer, I have a much better understanding of my clients with dementia and I feel I am also a much greater support now for their families. I have also continued to guide other carers on their approach to dementia clients which have been very positive.’

‘As a Dementia Friendly Champion I feel I have a greater insight into the full extent of dementia and I am confident that I can have a positive impact of someone with dementia. I was less aware before and had a more generalist approach to dementia rather than an in-depth individual approach. I am confident that this something I can advocate and influence across staff in Glen Caring.’

Having successfully completed the programme Glen Caring are pleased to announce these staff members are now Glen Caring Dementia Friendly Champions, says Linda Beckett. “Our Dementia Friendly Champions will train and mentor all Glen Caring staff on essential information about the personal impact of dementia and what they can do to have a positive influence on anyone affected by dementia.”

“We feel this additional knowledge and expertise offers a little extra to our packages, providing further comfort and confidence to individuals suffering dementia and their families.”

If you are interested in working as a care assistant with Glen Caring, then call Leah for an application on: 02882252666 or email us at: hrglencaring@gmail.com

Why specialist training is so important in Dementia care

Caring for a loved one with dementia poses many challenges for families and carers. People with dementia from conditions such as Alzheimer’s and related diseases have a progressive brain disorder that makes it more and more difficult for them to remember things, think clearly, communicate with others, or take care of themselves. In addition, dementia can cause mood swings and even change a person’s personality and behaviour.

At Glen Caring, we know all too well that working with dementia clients can be challenging, but it’s also be very rewarding. Providing specialist dementia training for our carers makes a huge difference, in the following ways:

  • It explains the biological components of dementia care (anatomy/physiology of the brain and differing dementias)
  • It helps them to understand how dementia affects the client and their family.
  • It enables carers to prepare for the unexpected in advance and how to deal with it when it comes
  • It minimises the risks for clients, their families and for carers in dealing with challenging behaviour, such as wandering, agitation or paranoia
  • It allows for the development of a person-centred approach in dementia care
  • It educates the carer on the changing needs along the continuum of the dementia journey

An estimated 850,000 people in the UK are living with dementia, both diagnosed and undiagnosed. Almost two-thirds (62%) of dementia sufferers have Alzheimer’s disease. Improved training can keep those with dementia at home for longer and in particular can reduce hospital admissions. To find out more about home care for your relative with dementia call us on 028 8225 2666 or email info@glencaring.co.uk

Read more: http://www.skillsforhealth.org.uk/images/projects/dementia/Dementia%20Core%20Skills%20Education%20and%20Training%20Framework.pdf

 

 

Household Hazards – reducing risks in the home

If you work in a hospital or nursing home, despite the current limits on resources, your environment is highly regulated and generally built to purpose. This is not the case for those who deliver care in the home. Community carers and home care staff are potentially working in much more dangerous environments and need to assess the potential hazards from the start.

Here’s a handy 8 point checklist for home care teams, which might also be useful to those caring for elderly or infirm relatives at home and considering some home adaptations:

  1. Lighting: Is it too dim or too bright? Lighting should be easily adjustable with light switches which are easy to find and reach, and some nightlights in the bedroom.
  2. Flooring: Watch out for slippery floors, rugs that may trip or slip, and carpeting that is torn or in poor condition that could cause a fall.
  3. Furniture: Make sure that furniture or clutter is not obstructing walkways. Are cupboards/shelves too high or too low to be easily reached? Wobbly chairs and tables or chairs with low backs and no  armrests can be a hazard.
  4. Electrical: Avoid extension cords which cross walkways and remove any unsafe electrical appliances e.g. old heaters which spark or wobble.
  5. Cookers: Are the dials on the stove difficult to see or operate?
  6. Bathroom and laundry:  Are there grab rails for the bath/shower and toilet? Is the bath/shower recess slippery and are glass doors made of safety glass? Are the soap and shampoo easy to reach?  Medicine cabinets need to be well lit. Toilets should be high enough and check out inward opening toilet doors – is there enough room to move in and out easily…
  7. Stairs: Stairs shouldn’t be too steep, or too long and need to be well lit, kept in good repair, with easy to see edges and proper full length stable handrails.
  8. Outside areas:  Watch out for sloping, slippery, obstructed or uneven pathways and for steps, landings, verandas, patios or entrances which may be slippery when wet.

Can Home Care cope with the Living Wage?

Here at Glen Caring, we have been pioneering the concept of paying our carers in Omagh, Derry~Londonderry, Strabane and Limavady a wage that better reflects the job they do. In fact, we’ve been doing so for years, following the increasing load of responsibility expected of carers as a result of Government  initiatives such as “Transforming  Your Care  2011.”  We welcome the fact that a Living Wage has finally been taken on board by the Chancellor but he has to do his sums properly!

In order to pay carers more money, home care agencies need to be paid more money by the health and social care trusts.  If not, how can caring agencies hope to maintain a high quality service, if we are expected to absorb the extra cost involved?

The UK Homecare Association (UKHCA) has already published an open letter to the Chancellor of the Exchequer, supporting the National Living Wage, but calling for action to ensure that the costs are fully funded by government – an estimated £753 million for the whole UK in the first year alone.

Quite rightly, the public demands quality care for elderly and disabled people, and those with dementia, as evidenced by the high level of concern when the media spotlight focuses on the decline in care, or where poor care or neglect is exposed.  Such poor examples of care are partly due to lack of funding. Where social services cut back on care instead of accommodating person centred needs then agencies become unable to comply with everything that is expected of them. It’s a bit like going to McDonalds and expecting a gourmet dinner- you get what you pay for!

 

At a time when the older population is growing, when demands on family carers are increasing, and when society expects a better deal for those with disabilities, taxpayers deserve an NHS  COMMUNITY care system (which is sustainable and realistic). Now is the time to ask how standards can be raised, rather than threatened, if funding is squeezed tighter than the current levels.

Our concerns focus on the following issues:

  • Attracting motivated staff
  • Supporting ongoing training – essential to maintain quality of care
  • Retaining staff
  • Funding the development of caring agencies to respond to growing and changing needs

At present, home care agencies in this Trust area are paid an average of £11/hour to provide care for elderly people in their homes (see map) the lowest rate in the UK. In order for the same level of care to be maintained, this would need increase substantially. It’s time to talk about how this can be achieved. Let the debate begin……

Maureen Christodoulou, Operations Manager, Glen Caring

Glen Caring – 20 years of care in the home

At Glen Caring, we’ve been providing care in the home since 1995. Today our 340-strong team of trained carers and management staff enable people of all ages and abilities to remain at home and maintain their independence by providing holistic care that is person-centred.

What this means for each client is that we carry out an assessment process so we can develop an individual care plan; then we find the right carer for you – someone who is a good match for your  individual needs and who will fit in to your family/household.  Our carers are available 24/7 and we can offer all day and night care packages when required.

“A good day for us is when you’ve had a great day”

Our service covers counties Tyrone, Fermanagh, Derry~Londonderry and Antrim and our clients have a range of different needs: age-related ability and mobility issues, dementia, learning difficulties, disabilities, long-term or short-term illness, mental health,  brain trauma, spinal injuries, and life-threatening or terminal illness.  We also provide respite care for relatives caring for a family member in their home.

Quality of care

The quality of our care is our primary concern, and drives the holistic approach on which we base our service.  As an organisation and as individuals, we put the needs and preferences of service users foremost, working to maintain their privacy, self-esteem and dignity at all times.

It’s an approach that continues to drive our growth. Because, even in these times of cutbacks, we’re developing and innovating:

  • Developing our people, supporting their growth, helping them to achieve qualifications and empowering them to deliver the best care possible
  • Innovating news ways of caring, providing support that maximises quality of life, planning resources carefully and effectively and seeking to always improve continuity of care.

The Western Health and Social Care Trust commission us to deliver high quality services to their clients. We are registered with RQIA and inspected by them annually (our inspection reports can be accessed via the RQIA website).

Our Vision:

“Our aim is to provide Holistic Care meeting the physical, psychological and spiritual needs of all those we care for at home, irrespective of health status, ability, race, religion or culture.  We put the needs and preference of our clients foremost, maintaining their privacy and self-esteem and dignity at all times.”

Our Services

Whether you are looking for care for yourself or for a loved one we will discuss and devise a holistic care plan which meets the individual needs of our client. Some of the care we offer includes:

  • A ‘good morning’ call for clients as a start to their day.
  • All aspects of personal care which includes – bathing, showering, full body washes, toileting and oral hygiene.
  • Our carers are trained to assist with stoma care, catheter care, PEG feeding and spinal injury care. (See carer training).
  • We will ensure client’s skin care is of a high standard to avoid skin breakdown and infection.
  • We help to remind, prompt and administer medication for clients while complying with our medication policy.
  • Prepare and serve meals and drinks throughout the day.
  • We carry out light household duties which can include – hovering, dusting, laundry and many other services.
  • Assisting clients with their daily or weekly shopping tasks by doing the shopping alongside the client or we can take a list do the shopping and pack it away.
  • We offer respite services/schemes to enable care providers (e.g. family members) to have a short term period of rest and recuperation.
  • Our carers provide social support and will endeavour to enable all clients to remain as independent as possible.
  • Our carers are available 24/7 and we can offer all day and night care packages when required.

This is not an exhaustive list of services we provide, so if you require any other care, need more information or wish to book an appointment, then please don’t hesitate to contact us.